Demo not working for you? Usually this is due to a couple of different factors. Check out our troubleshooting list:

  • Make sure that if you don’t have direct access to the new server due to DNS not being switched yet, you use the IP address. For example, if you were to use in both the source and the destination, email won’t go anywhere, as they will both be going to the same server.
  • Check for special characters in your folder names: remove any periods, slashes, or quotes if there are any.
  • Is there additional security on your server? Do you need to verify our IP first? Check out this link to find out more.
  • Did both the source and destination login details verify properly? Did you get a green confirmation bar at the bottom?

If none of the above questions or steps help, feel free to contact us!